Return Policy
Satisfaction Guaranteed
We guarantee the quality and individuality of all our fair trade products. As a result of the handcrafted nature of our products, many items will vary slightly in color and/or size. If for any reason you are not completely satisfied with your purchase, you may return it within 14 days by contacting us.
Returns
If you are not completely satisfied with your purchase or fair trade gift, please contact us at [email protected] before mailing products back. Returns are accepted within 30 days of the date that you received your order for full refund. Please mail products in their original condition and with all original packaging and tags to:
KVZ Designs
746 Oella Ave
Ellicott City, MD 21043
Please allow up to 3 weeks for us to receive your return and process your request. Refunds will be issued in the original form of payment for the cost of the product plus taxes. Shipping charges are not refundable. If the item was a gift, we will issue store credit for the return. Shippings costs for returns are the responsibility of the customer.
Exchanges and Cancellations
Merchandise exchanges will be handled as a return and reorder. Please follow the steps listed under returns and then log back onto our website to purchase items under a new transaction.
To cancel an order, please contact us at [email protected] If your order has not shipped, we will make every effort to accomodate your request. Please note that if the order has shipped, we cannot authorize a cancelation. In this case, please follow the steps above under Returns.
Satisfaction Guaranteed
We guarantee the quality and individuality of all our fair trade products. As a result of the handcrafted nature of our products, many items will vary slightly in color and/or size. If for any reason you are not completely satisfied with your purchase, you may return it within 14 days by contacting us.
Returns
If you are not completely satisfied with your purchase or fair trade gift, please contact us at [email protected] before mailing products back. Returns are accepted within 30 days of the date that you received your order for full refund. Please mail products in their original condition and with all original packaging and tags to:
KVZ Designs
746 Oella Ave
Ellicott City, MD 21043
Please allow up to 3 weeks for us to receive your return and process your request. Refunds will be issued in the original form of payment for the cost of the product plus taxes. Shipping charges are not refundable. If the item was a gift, we will issue store credit for the return. Shippings costs for returns are the responsibility of the customer.
Exchanges and Cancellations
Merchandise exchanges will be handled as a return and reorder. Please follow the steps listed under returns and then log back onto our website to purchase items under a new transaction.
To cancel an order, please contact us at [email protected] If your order has not shipped, we will make every effort to accomodate your request. Please note that if the order has shipped, we cannot authorize a cancelation. In this case, please follow the steps above under Returns.